Price Match Policy

Have you purchased a product from Climb On and then found a better deal?

Are you about to make a purchase at Climb On, but have found a lower price?

Congratulations on finding a sweeter deal!

Not only do we want you to enjoy the best products; we also want to bring them to you at the best prices possible. The Climb On Buying Team is always checking major competitors and trying to match the best retail prices. We have taken this one step further and decided to follow a Price Match Policy!

Our Price Match Policy Conditions

Understanding Climb On Equipment's Price Match Policy

The identical product (Make, Model, Colour, Year, Brand, Size) must be currently available for immediate purchase from an Authorized Canadian based retailer in CDN dollars, with taxes and shipping costs included.
The product must be a Regular Priced or Sale Item, not a Closeout, Liquidation, or Pricing Error.
The product cannot be seconds, refurbished, pre-owned or damaged.
The product price must be ticketed, signed or advertised, not verbally agreed to.
In-store promotions that are offered by other retailers can be matched if Climb On staff can verify (by phone or written communication) that the product is identical (Make, Model, Colour, Year, Brand, Size) and is currently in-stock and available for immediate purchase from the competitor offering the discount.
The lower price must not be due to a membership discount.
Climb On staff must verify all the details above.
Our price matching policy does not apply to special orders, online exclusive items or out of stock items.
Climb On reserves the right to not sell products below our cost.
Quantities may be limited during sales events or when we have reduced inventory.
Price matching cannot be stacked together with other discounts.
Price Match Policy does not apply to electronics.
Price Match Policy does not apply to shipping rates.

Making a Request

If you have purchased an item and wish to make a claim:

Your claim must be made within 30 days of the date purchased.
Please contact Climb On via email ([email protected]) and use the subject line "Price Match Request".
If approved by a Climb On Manager, we will provide you, within 2 business days, a one time $ amount discount code to use online or Credit to use in-store.

If you are looking to price match before you complete a sale:

Please contact Climb On via email ([email protected]), phone 1-877-48-CLIMB, or speak to a staff member in-store.
Your request will be processed within 2 business days. If approved by a Climb On Manager, we will provide you with a one-time $ amount discount code to use online.

We will also tell our Buying Team to check the prices online to make sure everyone gets the best deal possible.